Changed your mind? You can return items purchased on studioosoi.ch within 14 days of the delivery date. The returned clothes must be unworn, with all tags attached. Please understand that we are not able to refund and bear any shipping costs or custom duties for the return. Discounted and vintage items can only be exchanged for a voucher.Studio Ōsoi reserves the right to deny refund if the merchandise does not meet policy requirements.
1. Please reach out to email@example.com with your full name and order number and the reason for the return. Please let us know if you want to get a refund in form of a voucher or and get your money back. Or if you want to change your item to another size or color.
2. You will receive an email with the adress where to send your return to.
3. After receiving the return we will send you the voucher or refund within 14 business days. All refunds are issued to the original form of payment.